You will need to enter some information regarding your Zendesk account, including your Zendesk subdomain. Then open the Slack Zendesk integration page and click Continue. Start the Slack Zendesk integration process by logging into your company’s Slack workspace. Without these permissions in place, you will be unable to complete this integration. You will need to have administrative access in your company’s Slack workspace and the ability to install apps in the Slack workspace. Set Up the Slack Zendesk Integration Appīefore starting his process, understand that you will need to have administrative privileges in Zendesk Support.
Here are the steps required to perform a Slack Zendesk integration. Route the tickets to the correct channels, and you’ll make the entire process run smartly.
This integration creates a smoother customer experience, as you can generate support tickets directly from within Slack. For those who need a customizable customer support system within Slack, integrating Zendesk Support dramatically simplifies this process.
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